PFG Group has built its reputation on designing, manufacturing, and delivering custom-engineered solutions for the aquaculture, marine, and commercial fishing industries. Although they had been using Oracle NetSuite to manage their operations, the system wasn’t fully optimised for their specific needs. Key areas like financial management, procurement, and customer relationship management (CRM) were facing significant inefficiencies, making it harder for the business to function smoothly and scale as planned. Realising the need for a tailored approach, PFG Group partnered with COGTEK to take their NetSuite implementation to the next level.

The Challenge

Like many growing businesses, PFG Group found that their original NetSuite setup was beginning to show its limitations. Manual processes were becoming cumbersome, slowing down essential tasks like financial reporting and procurement. This reliance on manual workflows not only introduced delays but also increased the risk of human error—something no business can afford when managing complex operations.

Additionally, PFG struggled with real-time visibility into their financials and operations. Without accurate, up-to-date data, decision-making was often slower than it needed to be, limiting their agility in a fast-moving industry. On top of that, the system was cluttered with redundant data, making day-to-day activities less efficient. The team also lacked sufficient training, meaning they weren’t fully harnessing the power of the NetSuite platform.

With these challenges mounting, PFG knew they needed a more sophisticated solution—one that was customised to align with their operational goals and support future growth.

The Solution

This is where COGTEK stepped in. As PFG’s implementation partner, COGTEK led the charge in transforming how the business used Oracle NetSuite, designing a tailored solution that directly addressed their specific needs.

The first priority was cleaning up the system—removing redundant data and streamlining processes to ensure smoother operations. But COGTEK didn’t stop there. They recognised that PFG’s manufacturing processes, particularly in their boat-building operations, required more attention. A customised manufacturing solution was introduced within NetSuite to help PFG better manage time and material costs, ensuring greater transparency throughout the production process.

Financial management and procurement were also given a major boost, as COGTEK optimised these areas to cut down on manual tasks and improve overall efficiency. PFG’s CRM and supplier management systems were enhanced, allowing for stronger relationships with both customers and suppliers. Additionally, COGTEK helped set up an ecommerce platform for Seamaster, a PFG subsidiary, further expanding their digital capabilities.

The Results

With COGTEK’s tailored implementation now well underway, PFG Group is already seeing the benefits. Manual processes are being replaced with automation, freeing up the team’s time to focus on strategic initiatives rather than routine tasks. The real-time access to financial and operational data means that decisions can now be made more quickly and with greater confidence.

System optimisation has brought clarity to operations, making them more efficient and ensuring PFG is better prepared to handle future growth. The customised manufacturing solution, in particular, has been a game-changer for their boat-building operations, providing accurate costing that keeps production running smoothly.

PFG Group is also in a stronger position when it comes to customer and supplier management, with their enhanced CRM and procurement systems allowing them to build better relationships across the board. As the business continues to scale, their new NetSuite setup is designed to grow with them, ensuring they won’t face the same limitations they previously encountered.

The Path Ahead

As PFG Group gears up for their go-live date, the focus has shifted to preparing the team. COGTEK is currently conducting end-user training to ensure that PFG’s staff are fully equipped to use the system to its fullest potential.

Before the official launch, PFG will go through User Acceptance Testing (UAT), where all business processes will be tested in the new NetSuite environment to ensure everything is functioning as expected. Once the system goes live, COGTEK will continue to provide support, ensuring a smooth transition and helping the business quickly address any issues that may arise. Looking ahead, COGTEK will also be rolling out a project accounting solution to improve project management and costing for PFG’s boat-building operations.

Conclusion

PFG Group’s partnership with COGTEK has transformed the way they operate, addressing long-standing inefficiencies and positioning the business for sustained growth. With a customised Oracle NetSuite implementation tailored to their unique needs, PFG can now streamline their operations, make data-driven decisions with confidence, and scale their business without the fear of outgrowing their systems. COGTEK’s expert guidance has not only solved today’s challenges but has set PFG Group up for a more efficient, agile, and successful future.